Contact | Mentally Steady
Contact

Start with a question. We'll take it from there.

Joining the waitlist, asking what your insurance covers, or just checking whether we're the right fit for your teenager. Send it over. A person on our team reads every message.

  • Reply within one business day
  • Free 15-minute intake call
Ways to reach us

Pick whichever one is easiest.

All of these land with the same small team, so you don't have to guess which door is the right one.

Email us

Best for general questions, insurance and cost, or anything you'd rather write out than say out loud. Please keep medical details out of email. We'll cover those securely on your call.

[email protected]

Join the waitlist

New clients start on the waitlist. It takes a few details, then we call you for a free 15-minute conversation about what's going on, what it would cost, and where things stand on timing. No diagnosis or paperwork required.

Get on the waitlist

Join our team

Licensed in and curious about virtual practice? We're always glad to meet clinicians who want a full caseload without a commute.

See open roles
Send a message

Tell us what you need.

You don't need the right words for this part. A sentence about what's going on is plenty to start with.

  1. We read it, usually same day

    Messages are answered by our team within one business day. Nothing is automated and nothing gets forwarded outside the practice.

  2. A free 15-minute call

    We ask what you're looking for, answer questions about cost and insurance, and tell you honestly if we're not the right fit.

  3. You pick your clinician

    We suggest a few licensed clinicians who match your situation and your schedule. You choose who you meet with, and the first session gets on the calendar.

Send us a message

Fill this out and we'll reply within one business day.

If you're in crisis or thinking about self-harm, don't wait on this form. Call or text 988 for the Suicide & Crisis Lifeline, any time.

Message sent. Thank you.

Someone from our team will reply within one business day. If you asked about booking, we'll include a few times for your free intake call.

If you need help right now

We're not a crisis service.

Our inbox is checked during business hours, so it's the wrong tool for an emergency. These lines are staffed around the clock, they're free, and you can use them whether or not you're our client.

988

Suicide & Crisis Lifeline

Call or text 988 any time to reach a trained counselor, for yourself or for someone you're worried about.

741741

Crisis Text Line

Text HOME to 741741 if talking out loud feels like too much right now.

911

Immediate danger

Call 911 or go to your nearest emergency room if someone's safety is at risk this minute.

Already a client? Your clinician will have gone over how to reach on-call support between sessions during your first appointment.

Before you write

Answers to what people usually ask first.

How quickly will I hear back?
Within one business day for messages sent Monday through Friday. Notes that come in over the weekend are answered on Monday. Most people have their free intake call booked within two or three business days of writing.
Can I include medical details in the form?
Please don't. Email and web forms aren't the right place for diagnoses, medications, or clinical history. A sentence about what you're looking for is enough. The detailed part happens on a secure call, where it belongs.
I'm already a client. How do I reschedule?
Message your clinician directly. That's the fastest route, and they hold your calendar. For anything administrative, like billing or a records request, use the form above and pick I'm a current client.
Do you take my insurance?
We accept insurance, and we'd rather confirm than guess. Tell us your plan in your message and we'll check your coverage and tell you what a session costs before you book anything.
What if I don't live in a state you serve?
Clinicians are licensed state by state, so we can only treat people who are physically in . You can still join the waitlist and tell us your state — it's how we decide where to expand, and we'll email you if we open there. In the meantime, write to us and we'll point you toward something that fits where you are.
Can I contact you on behalf of my child?
Yes, and for anyone under 18 we need to. A parent or legal guardian consents to care and takes part in the intake call. Use your own name and email on the form and tell us your child's age in the message.

Still deciding? Write anyway.

Nothing about a first message commits you to a session. It's a conversation, and you can stop it at any point.