Accessibility
How we build this site to be usable for everyone — and how to tell us when it isn’t.
Last updated September 2026
Mental health care should not be hard to reach because a website got in the way. We want this site to work for people using screen readers, keyboard navigation, magnification, captions, and voice control.
What we have built in
- Every interactive element can be reached and operated by keyboard, with a visible focus outline.
- Navigation, headings, and form fields are marked up so screen readers announce them correctly, and the current page is identified in the navigation.
- Form fields have permanent visible labels. Errors are announced rather than shown by colour alone.
- Text reflows down to small screens and stays readable when you zoom.
- Animation is switched off automatically when your device is set to reduce motion.
- Colour combinations are chosen for contrast, and colour is never the only way information is conveyed.
- Illustrations that are decorative are hidden from screen readers, so they do not add noise to the page.
Where we stand
Our target is the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.
To be straightforward with you: the site has been built to that target and checked as we went, but it has not been independently audited by a third party. We would rather say that plainly than claim a conformance level we have not had tested.
Known limitations
Content embedded from other providers, such as a scheduling or video tool, may not meet the same standard, because we do not control how it is built. If you hit a barrier in one of those, tell us and we will find another way to get you what you need.
If you find anything else, we would like to know. The list above is what we are aware of, not a guarantee that nothing else exists.
Tell us if something blocks you
If any part of this site is difficult or impossible for you to use, we want to hear about it. It is a problem with our site, not with you.
Email [email protected] with the page and what happened. Tell us what you were trying to do and what got in the way. We aim to respond within five business days.
If the website itself is the obstacle and you would rather talk to a person, email us and we will arrange your intake by phone instead.
Getting care in an accessible format
Accessibility does not stop at the website. If you need an interpreter, including ASL, captions during sessions, or documents in large print or plain text, tell us during intake and we will arrange what you need.
Federal law requires health care providers to offer language assistance and auxiliary aids to people who need them, at no cost to the patient. If you need something we have not thought of, ask.